Warranty Policy

What the Aqualite warranty covers, for how long, and how to make a claim.

What is covered

We warrant that our products are free from manufacturing defects in materials and workmanship under normal use. The warranty covers:

• Loss of support caused by a defect in the foam core or spring unit
• Broken or displaced springs in a correctly supported mattress
• Failure of stitching or seams under normal use
• Separation of layers caused by a bonding defect

The warranty period is stated on your invoice or warranty card and varies by product and specification. Please confirm the applicable period with us before ordering if it matters to your purchase decision.

What is not covered

• Comfort preference. Firmness that turns out not to suit you is not a defect.
• Normal settling. A small, even reduction in height as materials settle is expected. Only a permanent impression beyond the depth stated on your warranty card, measured on an unloaded mattress, is a valid claim.
• Damage from an unsuitable base or frame. A mattress needs continuous, even support; slats spaced too far apart or a sagging base will damage it and will invalidate the warranty.
• Damage from moisture, stains, burns, tears, pets, or cleaning methods other than those we recommend.
• Folding, bending or standing a mattress that is not designed for it.
• Removable covers, zips and fabric wear, which are consumable items.
• Goods that have been altered or repaired by anyone other than us.
• Products that were not paid for in full.

Looking after your product

Following these keeps the warranty valid and the product in better condition:

• Use a firm, even, well-supported base.
• Use a removable protector. It is the single most effective thing you can do.
• Rotate the mattress head to foot every three months. Do not flip a mattress that is built one-sided.
• Keep it dry, and never soak a mattress or pillow to clean it.
• Transport it flat, not folded.

Making a claim

Write to info@aqualite.in with your invoice number and date, the product and size, photographs showing the issue, and a photograph of the base the mattress is used on. For an impression claim, photograph a measurement taken on the unloaded mattress with a straight edge across it.

We will assess the claim and respond, usually within 7 working days of receiving what we need. Where a claim is valid we will repair or replace the product. Where the original specification is no longer produced, we will supply the closest equivalent.

Transfer

The warranty is given to the original purchaser and is not transferable. It applies to the product in its original installation.

Contact

Warranty claims: info@aqualite.in · +91 91424 24275
Aqualite, Khasra No 180/2/1, Village Ismaila, Sampla Beri Road, Rohtak, Haryana 124102, India