How Aqualite despatches orders, what it costs, and who is responsible for the goods at each stage.
Where we deliver
We despatch across India from our plant in Rohtak, Haryana. Delivery to a site, warehouse or showroom is arranged per order. For export enquiries, contact us before ordering so that documentation and packing can be specified correctly.
Lead time
Because we manufacture to order rather than despatch from stock, lead time starts when the order is confirmed and the specification is frozen — not when the enquiry is received. Indicative lead time is 10 to 15 working days, confirmed on your order acknowledgement. Large orders, non-standard sizes and custom branding may take longer, and we will tell you before you confirm.
Freight
- Freight is quoted separately and depends on destination, volume and whether the delivery point can receive a full truck.
- Mattresses are bulky rather than heavy, so freight is usually charged on volume.
- Where you prefer to arrange your own transport, we will pack the goods and hand them to your carrier at our plant.
Packing
Goods are packed sealed against dust and moisture, protected at the corners, and labelled so that a mixed-size delivery can be sorted without opening the packaging. Tell us in advance if your site needs specific labelling or palletisation.
Receiving your delivery
Please check the consignment before signing for it.
- Count the packages against the delivery note.
- Look for visible damage to the packaging.
- If anything is damaged or short, record it on the carrier's delivery note before signing and photograph it.
- Tell us within 48 hours at info@aqualite.in so we can raise it with the carrier.
Claims for transit damage or shortage that reach us after the consignment has been signed for clean are difficult to pursue with the carrier, so this step matters.
Risk and title
Risk in the goods passes to you on delivery, or on handover to your nominated carrier where you arrange transport. Title passes when payment has been received in full.
Delays
Delivery dates are estimates given in good faith. We are not liable for delays caused by circumstances outside our control, including transport disruption, strikes, weather, or restrictions imposed by authorities. If a delay occurs we will tell you as soon as we know and agree a revised date with you.
Contact
Despatch and delivery queries: info@aqualite.in · +91 91424 24275
Question about this policy?
Our team replies within 24 hours.